Privacy policy


This Privacy Policy explains the way in which any personal information that we collect from you, or that you provide to us, will be processed by us when you visit our website (“site”).

The site is operated and managed by Realbuzz Group Limited., a company registered in England and Wales with company number 11951356 and with its registered office at Suite 6, 3rd  Floor, 1 The Exchange, St John Street, Chester, CH1 1DA, United Kingdom (hereinafter “Realbuzz”,"we", "us" or "our").

For the purposes of Data Protection Legislation, including the General Data Protection Regulation (GDPR) and Data Protection Act 2018: 

  • When you create a Realbuzz Events member account, Realbuzz is the data controller for your personal information
  • If you enter the event Realbuzz is the data controller for your personal information
  • You are the data subject whose personal data is being processed.

We endeavour to take all due care to protect your personal information in accordance with all applicable Data Protection Legislation.

We review our Privacy Policy on an annual basis, or more often if required. This policy was last updated on December 10th, 2020.


For data privacy enquiries, please email or write to:

Head of Information Security, Suite 6, 3rd Floor, 1 The Exchange, St John Street, Chester, CH1 1DA.

For general enquiries about our products and services, please email


Your use of the site is subject to this Privacy Policy, our Cookies Policy and our Terms of Use. If you do not agree with any of these, please refrain from using our site and leave now.


In order for us to provide you with our products and services, we need to collect some personal information about you. The personal information we collect includes:

  • Full Name - your first and last name, collectively your full name, are required to register you Realbuzz Events membership account. Your full name will also be shared with any charity that you select during registration to receive further information from;
  • Email address - your email address is required to uniqely identify you; You will be required to verify your email address as part of the account creation process. We also require your email address so that we can contact you should we need to. Your email address will be shared with your selected charity (if selected) if you have opted in to receive information from that charity via email;
  • Username and password - during registration, you must create a unique username and a secure password which you will use to securely log into your account. We will never share this information with anyone;
  • Optional Google or Facebook login - Instead of creating a username and password, you may prefer to log into your account securely using your own Google or Facebook account, to whom you have already provided authentication information;
  • Home Address - we require your home address so that we can send your completion medal to you. Your home address will be shared with your selected charity (if selected) if you have opted in to receive information from that charity by post. If you have not opted to received information by post from a charity, if you have opted to make a Gift Aid declaration along with a spot donation, we will share your postcode and house name/number with your chosen charity; 
  • Phone number - if we can't contact you by email, we may need to contact you by phone instead. Your phone number will be shared with your selected charity (if selected) if you have opted in to receive information from that charity via phone;
  • Photograph (optional) - once you have completed the Virtual Event, you will need to send us your Finisher Photo as evidence;
  • Our web server collects standard information such as your computer's IP address, browser type, access time and operating system so that we can gather analytics data about visitors to our site, which may help us improve our services in the future; 
  • Records of emails and other correspondence when you contact us to request information, report a problem or provide feedback on our services.


Your privacy is of utmost importance to us. As such, we wish to be as transparent with you as we possibly can regarding how we process and secure your personal information, and to provide you with as much control over your personal information as possible whilst it is under our care and protection. We recognise that this is your personal information and we don’t want to use it in ways that you don’t want us to.

Data protection laws, including the General Data Protection Regulation ("GDPR"), give you very specific rights regarding your personal data and how we process your data. Your rights include:

Right of access - you can ask us for access to, or for a copy of, the information we have about you on our systems;

Right to rectification - although you can quite easily keep your own information up-to-date via your membership account, you can ask us to rectify any incorrect personal information that we have about you and we'd be happy to assist you;

Right to erasure - you can ask us to completely erase all personal information we have about you from our systems and mailing list (if you opted in to receiving newsletters from us), including deletion of your membership account; 

Right to restrict processing - as an alternative to erasing your information, you can ask us to restrict the processing of personal information we have about you in certain circumstances. For example, you could request that we temporarily make your information unavailable under certain circumstances, such as a dispute; 

Right to object - you can object to us processing your personal information in specific circumstances. For example, we may email you from time-to-time with suitable products or services that we may think you'd be interested in. If you did not wish to receive such emails, you could object to us using your email address for this purpose (although you can unsubscribe to our emails at any time).

To exercise any of these rights, please email with your request. We endeavour to respond to all requests within a reasonable time but within 30 days.

NOTE: Not all of these rights may be enforceable in your jurisdiction or under certain conditions. For example, we might not be able to completely erase your personal data if we are required by law to retain specific information to comply with those laws ourselves. We will however review all Data Subject Requests fairly.


Our lawful basis for processing your information is that you have provided us with positive consent to do so for the provision of our services to you. If you do not wish for us to process your data any further, you may withdraw your consent at any time by emailing Your account will be deleted at this time.




Set up your account on the site




Legitimate Interest

Provide website functionality and user tools





Legitimate Interest

Legitimate Interest

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, data handling and reporting)








Our legitimate interests to run our business, provision of administration and IT services, network security, to prevent fraud or prevent access to the information we hold


Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and to measure and understand the effectiveness of  the advertising we serve to you







Marketing and Communications





Our legitimate interests to run our business, keep our website and marketing relevant and updated, develop our business and inform our marketing strategy

To make suggestions and recommendations to you about services/ products that may be of interest to you










Our legitimate interest to develop and grow our business

To send you marketing communications (email newsletters)

Marketing and Communications







 Legitimate interest

To notify you of website activity as per your user profile settings



Legitimate interest


We will continue to process your personal information to provide you with our products and services for as long as we have a legitimate reason for doing so, or until such a time whereby you withdraw your consent for us to do so.

Where you have provided your consent for us to process your personal information for marketing purposes (e.g. where you have positively opted in to receive the newsletter), we will retain your personal information for as long as you remain subscribed to our mailing list or until you inform us that you no longer wish to receive our email newsletters. You can unsubscribe to our newsletter at any time by clicking unsubscribe on one of our newsletter emails.

Where required by local laws in some jurisdictions, we may be forced to hold your personal information for a longer period of time to comply with such laws.


Our services are hosted on state-of-the-art Amazon Web Services ("AWS") cloud technology. We follow industry best practice, standards and frameworks such as NIST, ISO 27001 and ICS to provide robust security and resilience.

Your personal information relating to your account will be stored on AWS' servers in the United Kingdom ("UK") and will never be transferred outside of the UK. Some of your personal information including Name, Address and Email Address may be transmitted via AWS’ United States servers to facilitate secure communication services such as email sending; Where your personal data is transmitted via the US, it will be done so securely within AWS’ own network in accordance with their GDPR DATA PROCESSING ADDENDUM. None of your personal information will ever be transferred outside of the UK, only transmitted.

All of your interaction with our site will be encrypted using secure SSL. You will see a small padlock in front of the website's URL in your browser and you will also notice that the URL itself is preceded with https. This indicates that you are in a secure environment.

No data transmissions over the internet, including emails and messaging methods, can be guaranteed to be 100% secure. You are responsible for ensuring that your operating system and browser are kept up-to-date with the latest software and that you use reputable anti malware protection on your devices. We do not accept responsibility for any unauthorised access or loss of personal information that is manifested beyond our control.

Access to your personal information by our employees is highly restricted and on a 'need-to-know' and 'least privilege' basis only. All staff undergo periodic security awareness training to ensure they understand how to securely handle personal information in accordance with data privacy laws, and fully understand their responsibility for the security of your personal information.


You may find links to external third party websites on our site such as advertisers. Such websites are not managed by us nor are they covered under this Privacy Policy. 

If you access websites by following links from our site, the operators of these sites may collect personal information about you themselves, which will be used by them in accordance with their own Privacy Policy. We advise you to read each site’s Privacy Policy and Terms carefully prior to use.


During registration for your account, you will be given the option to receive training advice, health and fitness tips and other information from By positively opting in by ticking the checkbox provided, you will be placed in our Newsletter mailing list. You can unsubscribe at any time from this mailing list by clicking the unsubscribe link at the bottom of our emails, or email to request that we do this for you. 

Please review the Privacy Policy and Terms of Use on for further details about how we manage our Newsletters.


We may disclose your personal information to affiliated organisations and service providers who render services to us on your behalf (Data Processors). We may also be required to disclose your personal information if required by law, requested by law enforcement authorities or to enforce legal rights (e.g. to HMRC when you claim a Gift Aid). 

Our third party service providers may include:

  • Banks and payment providers - to authorise and securely complete payment transactions
  • IT, information security and cloud service providers - to assist us in providing the service and keeping your personal information safe 
  • Communications providers - to provide essential communication services such as email delivery
  • Email marketing platform - to facilitate email marketing campaigns to enhance our service offering

If you are interested in running for, and have selected to receive further information from, one or more of our supported charities, we will pass over to them your full name together with your preferred contact method which you must opt-in for. For example, if you opt-in to receive feedback from your chosen charity by email, we will share with them your email address; If you opt-in to receive feedback from your chosen charity by phone, we will share with them your phone number. You have full control over what personal data we share with your selected charity.

Where you have made a decision to make a spot donation to one of our supported charities, we will only share with that charity your full name and donation amount.

Where you have opted to make a Gift Aid declaration along with your spot donation, we will share with that charity your full name, postcode, house name or number and your donation amount.

When we pass your information to one of our supported charities, including personal data, they themselves become a data controller for your personal information and are responsible for their own compliance with Data Protection Legislation and subject to their own Privacy notices. We are not responsible for how charities process your personal data that has been passed to them.

To view the charities which we support, please click here.


Here in the UK, Data Protection Legislation (e.g. GDPR and UK Data Protection Act) is governed by the Information Commissioner’s Office (ICO), who are the independent regulatory office in charge of upholding information rights in the interest of the public.

You can find out more about your Data Protection Rights by visiting the ICO’s website.


If you wish to make a complaint about how we handle your personal data, you can contact us by emailing or by writing to:

   Head of Information Security at Suite 6, 3rd Floor, 1 The Exchange, St John Street, Chester, CH1 1DA, United Kingdom

If you are not satisfied with our response, you may escalate your complaint by contacting the Information Commissioner’s Office (ICO); Their Helpdesk phone number is 0303 123 1113.


We will update this policy from time-to-time. We will endeavour to notify you of any changes by contacting you using an email address you have provided, or by placing a notice on the site indicating the new revision date. We encourage you to periodically check back and review this Privacy Policy; Your continued use of the site signifies your acceptance of the policy.